CRM Implementation and Setup – Modules # 2

admin — Tue, 23 Mar 2010 13:59:48 +0000

Full, detailed and easy to use documents and templates starting from the footprint design to the implementation of your CRM application supported by Implementation case studies.

This module provides you with:

1- Footprint & Project Approach ( MS PowerPoint Presentation)

i. Covers the following business functions Marketing, Sales, Service, Call Center Management and After Sales Services

2- Service Catalog Template ( MS Word Documents)

3- Service Template ( MS Word Documents)

4- Project Management Plan Template ( MS Word Documents)

5- Vendor RFP Presentation Agenda ( MS Word Documents)

6- RFP Questionnaire for Implementing the CRM system ( MS Word Documents)

7- Interface Functional Specification Template ( MS Word Documents)

8- Configuration Management Plan Template ( MS Word Documents)

9- User Acceptance Test ( MS Word Documents)

10- Implementation Proposal Presentation-Case 1

11- Implementation Proposal Presentation-Case 2

12- Implementation Proposal Presentation-Case 3

13- CRM Steering Committee Update

Step To CRM Kit Full Contents:

CRM Definition	CRM Implementation and Setup
Customer Information and Database	CRM Business Plan and Management
Customer Satisfaction

Step To CRM Kit | Customer Relationship Management|CRM Strategy| Business Plan | Satisfaction | Implementation| Case Study | Process

CRM Implementation and Setup – Modules # 2

Step To CRM Kit Full Contents:

CRM Definition

CRM Implementation and Setup

Customer Information and Database

CRM Business Plan and Management

Customer Satisfaction