Customer Satisfaction – Module # 5

“Unless you have 100% customer satisfaction … you must improve.” Horst Schulz

Tools to help you accomplish that with Step To CRM Kit Customer Satisfaction Module

1-      Customer Satisfaction Guide ( MS PowerPoint Presentation)

2-      Customer Management Culture  ( MS Word Documents )

3-      Customer Satisfaction Survey (software) ( MS Word Documents )

4-      Webhosting Cancellation Survey ( MS Word Documents )

5-      Tech Support Experience Survey  ( MS Word Documents )

Customer Satisfaction Guide

Customer Satisfaction Guide

Step To CRM Kit Full Contents:


CRM Definition  



CRM Implementation and Setup



Customer Information and Database



CRM Business Plan and Management


Customer Satisfaction

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