Full, detailed and easy to use documents and templates starting from the footprint design to the implementation of your CRM application supported by Implementation case studies.

This module provides you with:

1-      Footprint & Project Approach ( MS PowerPoint Presentation)

1. i.      Covers the following business functions Marketing, Sales, Service, Call Center Management and After Sales Services

2-    Service Catalog Template ( MS Word Documents)

3-    Service Template ( MS Word Documents)

4-    Project Management Plan Template ( MS Word Documents)

5-    Vendor RFP Presentation Agenda ( MS Word Documents)

6-    RFP Questionnaire for Implementing the CRM system ( MS Word Documents)

7-     Interface Functional Specification Template ( MS Word Documents)

8-    Configuration Management Plan Template ( MS Word Documents)

9-     User Acceptance Test  ( MS Word Documents)

10-  Implementation Proposal Presentation-Case 1

11-  Implementation Proposal Presentation-Case 2

12-  Implementation Proposal Presentation-Case 3

13-  CRM Steering Committee Update

Step To CRM Kit Full Contents:

CRM Definition	CRM Implementation and Setup
Customer Information and Database	CRM Business Plan and Management
Customer Satisfaction

Tags: CRM Implementation, CRM Setup