Customer Relationship Management
Step To CRM Kit
One CRM Kit that Bridges the Gap
Between Beginners and Experts
“Simplify Every Aspect of Your Customers’ Relationship
Management And Life Cycle With Just a Few Quick Actions and Practices!
With this CRM Kit at your disposal, you will have an easy to follow method to increase the level of new customer acquisition, Improve your customer retention and to increase the amount of money that customers happily spend on your products or services.
In Today’s market more than ever before, CRM needs in business raise to deliver deep functionality, be easy to use and customizable to meet today’s challenges in business.
I look to Step To CRM Kit as a blueprint to maximize the benefits out of companies CRM solution.
Changing the way that people look at their customers, the “Step To CRM Kit” is innovative in that, it does not require a PhD to use. Reality is: It does not even require any experience whatsoever. While big companies and corporates are investing thousands or even hundreds of thousands dollars to achieve the right customer relationship management practices, it’s all yours now in one kit.
Secrets of the Guru’s Finally Revealed within Step to CRM Kit
|Easy To Use – 5 Modules Designed by Expert and Easy To Use|
|Instant Download – Instant Downloadable Soft copies|
|Comprehensive – 40+ templates, documents and presentations cover the Major and essential Areas within Your CRM Succession Time|
|Editable Format – Easy to edit and customize any of the operational documents or presentation to your company’s and business requirement|
|Fits Any Business Industry – Can Be Customized To Fit Any Business Industry Editable Documents, Sheets, Presentations and Templates Easy To Apply|
|No Special Education – Dose Not Require any Special Education or Degree|
|Case Studies – Supported By Case Studies and Real Life Examples|
All you need is your desire to grow your customers’ base
|“Step By Step Guide”
The Step To CRM Kit is amazing! How it guides you through things in a step-by-step manner distinguishes it from everything else out there. Even though I didn’t need something that holds your hand every step of the way, having good and reliable guidance meant that I could really, truly, tap into the full power without even thinking too much about it.
“Step To CRM Kit” comes in 5 easy to use modules:
What Is CRM? – Module #1
CRM, or Customer Relationship Management, is a company-wide business strategy designed to reduce costs and increase profitability by solidifying customer loyalty. True CRM brings together information from all data sources within an organization (and where appropriate, from outside the organization) to give one, holistic and 360 view of each customer in real time. This allows customer facing employees in such areas as sales, customer support, and marketing to make quick yet informed decisions on everything from cross-selling and up selling opportunities to target marketing strategies to competitive positioning tactics .
In this Module you will find:
1- CRM For Newbie’s
2- CRM Success – Quick Guide
3- CRM Maturity Evaluation Tool
4- Introduction To KPIs ( Key Performance Indicators )
5- KPI and How To Track Performance
CRM Implementation and Setup – Modules # 2
Full, detailed and easy to use documents and templates starting from the footprint design to the implementation of your CRM application supported by Implementation case studies.
This module provides you with:
1- Footprint & Project Approach ( MS PowerPoint Presentation)
2- Service Catalog Template ( MS Word Documents)
3- Service Template ( MS Word Documents)
4- Project Management Plan Template ( MS Word Documents)
5- Vendor RFP Presentation Agenda ( MS Word Documents)
6- RFP Questionnaire for Implementing the CRM system ( MS Word Documents)
7- Interface Functional Specification Template ( MS Word Documents)
8- Configuration Management Plan Template ( MS Word Documents)
9- User Acceptance Test ( MS Word Documents)
10- Implementation Proposal Presentation-Case 1
11- Implementation Proposal Presentation-Case 2
12- Implementation Proposal Presentation-Case 3
13- CRM Steering Committee Update
Customer Information and Database Management – Module # 3
Understanding your customers helps you to sell them more of your products and services as well as support them better.
Understanding your customers’ starts by understanding who they are? And what are their needs?, profiling existing customers also makes it easier to find new ones. You can look for similar prospects, and sell to them in a similar way and retain your existing ones.
Step To CRM helps you with a full clear easy to understand and use set of documents and reports , in this module you will get:
1- Detailed Data Cleansing Methodology – Total Data Quality Plan ( MS PowerPoint Presentation)
2- Data Cleansing MIS – Report ( MS Excel Sheet)
3- Data Migration Strategy ( MS Word Document)
4- Customer Journey Map Sample “Automotive Case Study” ( MS Excel Sheet)
5- Process Flow Case Studies ( Automotive and Real Estate CRM Processes Flow ) (HTML Format)
6- Process Flow Case Studies ( Automotive and Real Estate CRM Processes Flow ) (MS VISIO)
CRM Business Plan & Management – Module # 4
1- Business Plan PPT- PowerPoint Presentation Sample
2- Business Plan Measures
3- Action Plan Template
4- Customer Life Cycle Action Plan
5- Business Plan Summary Template
6- CRM Manager Detailed Job Description
Customer Satisfaction – Module # 5
“Unless you have 100% customer satisfaction … you must improve.” Horst Schulz
Tools to help you accomplish that with Step To CRM Kit Customer Satisfaction Module
1- Customer Satisfaction Guide
2- Customer Management Culture
3- Customer Satisfaction Survey (software)
4- Webhosting Cancellation Survey
5- Tech Support Experience Survey
Step To CRM Kit is designed to help you put together the right CRM strategy and have a successful CRM Implementation with the best CRM practices as abase, to enjoy and bring to accomplish :
• Increase in Productivity of Sales, Services and CRM Teams.
• Save Effort And Increase Efficiency Through Automation.
• Act and Sound Professional
• Save Money
• Design Your Faster Response Processes To Customer Inquiries.
• Identifying the most profitable customers.
• Receiving customer feedback that leads to new and improved products or services.
• Consider the One-to-One Marketing For Your Business.
• Have a Holistic and 360 View Approach
• Streamlined sales and marketing processes
• Added cross-selling and up-selling opportunities
• Improved customer service, loyalty, and retention
• Increased call center efficiency
• Higher close rates
• Better customer profiling and targeting
• Reduced expenses
• Increased market share
• Higher overall profitability
|“Thanks once again for the support.”
As an organization one is always curious to know how best one can minimize cost and increase profits. In this tough competing market getting an edge is the key towards sustained development. And this edge is what Step To CRM Kit provided us with – by converting any enquiry to a sale and managed our customers over the phone/system.
Diana D’Souza Manager – Freight Fowarding
Limited Time Special Offer
Free Bonus #1
Call Center Start up Documents
1- SWOT Analysis Tips & Example (MS Word)
2- Contact Center Project Plan Document (MS Project)
3- All Contact Center elements requirements to have in your Call Center RFP ( MS Excel Sheets)
4- Business Start Up Sheet Template (MS Excel Sheets)
5- Business Set up Check List (MS Word)
6- Vendors Scoring & Selection Sheet Template (Ms Excel Sheet)
Free Bonus #2
Customer Service Training materials
1- Attitude (MS Power Point) – General
2- Customer Service (MS Power Point) – Front Line Team
3- Communication Skills For Customer Service Representative (MS Power Point) – Front Line Team
4- Dealing with Upset Customers (MS Power Point) – General
5- Time Management (MS Power Point) – Management Level
6- Customer Service Test (MS Word) – General
|“This Is What I Wanted!”
Wow! Just wow! I don’t even know where to start with all the things that this CRM Kit has done for me. Know that list of features that people are talking about? Well they are all completely, one hundred and fifty percent true, and as I found out, they aren’t even the half of it. All I know is that the Step To CRM Kit is the best buy I have ever, ever made.
Adil A. Aljabar
Five minutes at most: That is all that stands between you and receiving your copy of the Step To CRM Kit.
Order it now and finish the last few steps in order to get yours as quick as possible!
P.S. Your greatest advantage in Step To CRM Kit awaits you. Every feature that it contains is specifically designed and custom made to ensure the best possible outcome for your endeavors. Buy it and take it home with you today to harness its full potential as you take your first steps forward into a brave new world.